Frequently Asked Questions
These are some of the most common questions we get about our services.
These are some of the questions we get asked the most. If you don’t find the answer to your question here please call or email us and we’ll be happy to give you the answers and information you need.
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Are you able to add a new deadbolt to any door?
We can add a new deadbolt to most doors. The only exceptions are iron storm doors, some custom doors, all-glass doors, and custom steel front entry doors.
Can you service the lock on my mailbox?
Yes. If you have a working key and you want to replace the lock. If you have lost the key we will have to coordinate with your mail delivery person so that we can remove the old lock and replace it with a new one.
Do you provide emergency locksmith service?
Absolutely! We are available to help you out 24 hours a day seven days a week. Home business auto.
How can I pay for your service?
We accept cash, local check, Visa, MasterCard, American Express, Discover, and debit cards.
How late is Access Lock & Key open?
We’re open 24 hours a day, seven days a week.
I locked my keys in the car, will my insurance cover the cost?
Most of the time, yes. We will email you a printable PDF receipt that can be forwarded to your insurance company for reimbursement. Additionally, roadside motor clubs such as AAA and Countrywide will reimburse you as well.
I am renting a house/apartment, should I have my locks rekeyed?
You can ask your landlord to have the locks rekeyed for you or get permission from your landlord to have our locksmith rekey the locks for you. If you have any other security questions or concerns we can help with your legal rights as a renter in Tennessee.
My current keys are getting harder and harder to turn the lock or my key only works intermittently. Do you repair locks?
Yes. If you notice any new unusual popping, catching, or if it’s getting harder to turn, we can repair it in most cases.
Why shouldn’t I save money by buying a lock at the home improvement store and do it myself?
Most of the locks sold in the big box hardware stores have significant security flaws or weaknesses. The installation of knob sets and deadbolts is critical to how they operate. If the lock sets are not installed correctly they will have diminished operation or they won’t operate at all.
I would like to have a single key that operates all the locks on my home. Can you do that?
Yes. If you can take a single key and insert it into all of your household locks we can make one key operate all of them. If not, we may have to replace one or more of the locksets so that the same key will physically fit and then we can make one key operate all the locks.
Are “keyless“ locks safe?
Yes. It’s important to note that they don’t provide any additional security, but are very handy if young kids are in the household as you don’t have to worry about them losing the keys. Also, it’s important to mention that there are hundreds of different keyless entry systems with different configurations and options. They require a little homework.
Why should I use a professional licensed locksmith?
First, only use a licensed locksmith. There are many unlicensed locksmiths all over the United States that you do not want at or in your home. There’s usually a really good reason why they can’t be licensed. We at Access Lock and Key embrace the fact that we are security professionals and we are adept in identifying weaknesses in complicated residential floor plans or property vulnerability points. We take pride in fixing the chinks in the armor and giving you the advantage.